How it works

One job, one number

Say what needs brokering and the request becomes a job with a number, like 11-K7P4QX, and a private link. The number is safe to say aloud or put in an email. The link is the key: it opens the job's page for you and no one else.

A job runs on every line it touches. A ranch sold with its herd, delivered, is one job on three lines, with one checklist and one set of terms.

Six stages

1. Received

   The request is in and has a job number.

2. Scoped

   The desk has said what the job covers, which licenses back it and what it costs.

3. Terms out

   The terms are written down and with both sides to sign.

4. Signed

   Both sides have signed the same version of the terms.

5. Underway

   The steps on the checklist are being done.

6. Closed

   The job is done and its record is complete.

A job can also end early: the desk can decline it, and the person who opened it can withdraw it at any time before the terms are signed.

One set of terms

The desk writes the deal down once: what is changing hands, the price, the dates, the conditions, and how the broker is paid and by whom. Each side opens the same page and signs by typing their name.

Every version of the terms has a fingerprint, a short code worked out from every word in it. Each signature records the version and the fingerprint it was made on, so there is never a question of who agreed to what.

If anything changes, even a date, that is a new version, and it starts unsigned by everyone. Signatures do not carry over.

Who the broker works for

It is written on the terms, in one of three ways: for the side that opened the job, for the other side, or for both. When it is both, each side has to agree to that in writing before it can sign anything else.

How the broker is paid, and by whom, is written on the same terms both sides sign.

What a job costs

Sending a request costs nothing. At the second stage the desk writes a quote into the job, and the terms both sides sign say how the broker is paid and who pays.

What backs a job

Brokering is licensed industry by industry, and often state by state. Each line lists the licenses its jobs need, and the credentials register shows where every one of them stands. A job is taken only when what it needs is in place: held by 11.broker, or by a licensed professional who leads the job.

What we keep, and who sees it

A job keeps what you send: the description, your name, your email and, if you give it, your phone number. It also keeps the terms, who signed them and when, and the notes written on the job.

The desk can read a job. So can each person on it, through their own private link, and no one else. What you write to the desk is not shown to the other side. The other side sees the terms and what the desk posts to both sides, never your contact details.

The site sets one cookie when you open a job, so the link keeps working on that device. It carries no advertising and no trackers.

To take a job back, withdraw it from its page. To have its details erased as well, say so in a note on the job.